When you travel with us, we will send you a survey form asking how you felt about all aspects of your vacation with us. The only personal data on this form will be your names, surnames and the reservation reference number, as well as any comments you make. We use the information in this form to compile statistics. We send them to our agent partner when necessary. These comments will be retained for a maximum of 7 years.

We never record phone calls.

We only record them when necessary and with the consent of the participants.

You have the right to request a copy of your personal data from us; correct, delete or restrict (stop any active processing) of your personal data; and to obtain the personal data that you provide to us for a contract or with your consent in a structured, machine-readable format.

Additionally, you can object to the processing of your personal data in some circumstances (in particular, where we do not need to process the data to comply with a contractual or other legal requirement, or where we use the data for direct marketing). . These rights may be limited, for example, if complying with your request would reveal personal data about another person, or if you ask us to delete information that we are required by law to retain or have compelling legitimate interests in maintaining.

To exercise any of these rights, you can contact us – or, where applicable, our data protection officer – using the information detailed below. If you have unresolved concerns, you have the right to lodge a complaint with the Information Commissioner's Office. Much of the information mentioned above is necessary for us to carry out the required service.

We will tell you what information is required when it is collected. Some information is optional, particularly information such as your medical information. However, if this is not provided, we may not be able to provide you with appropriate assistance, services or support.

We hope to satisfy any queries you may have about the way we process your data. If you have any questions about how we process your data or wish to opt out of direct marketing, you can contact our designated person.

Information collected for a quote will be retained for as long as the inquiry is ``active`` or active plus 3 months from our last communication with you or our partner agency, or until you or our partner agency tell us that the inquiry is no longer active. Information collected for a booking will be stored for the duration of the booking, i.e. until you return from your holiday plus 1 month, unless we receive a complaint or you need our help to resolve a problem, i.e. cancellation fees, sure. complaints, etc. In this case we will keep your information for the duration of the query, claim, etc. + 1 month.

Where we process personal data for marketing purposes or with your consent, we process the data for 7 years unless you ask us to stop, when we will only process the data for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in the future.

Where we process personal data in connection with the performance of a contract or for a competition, we retain the data for 7 years from your last interaction with us.